Frequently Asked Questions
Everything you need to know about furnishing your home with us.
What are your standard shipping times for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized freight partners to ensure safe delivery.
Do you offer international shipping?
Currently, General Store ships exclusively within the continental United States and Canada. We are looking to expand our shipping zones in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your General Store account to view real-time updates on your delivery.