Returns & Exchanges
At General Store, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it's a change of heart or a damaged delivery, our team is here to ensure your space feels just right.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing